How does the free website trial work?
Start a free 14-day Pro+ trial on the website. It unlocks Pro+ on the website only, needs no card, and nothing is charged when it ends. The phone app's Pro+ comes with a subscription, or with the App Store or Google Play's own free trial when you choose a plan, if your store account is eligible.
How much does it cost?
MediHelp is free to start with points. Pro unlocks the app, and Pro+ adds the full website and offline mode; both are sold for one month or one year, with prices in your local currency where available. You see the exact amount before you pay.
How do points work on the free plan?
On the free plan, points unlock premium sections and AI answers, and you only spend them when you confirm; an interaction check, for example, costs 1 point for drug-drug and 1 for food-drug. You get 10 points when you sign up and earn more by verifying your email and professional status, inviting colleagues, getting a medical pearl published or watching a short video. Trials and paid plans don't use points.
Does MediHelp work offline?
Yes, with Pro+ in the app: you download the drug reference to your phone once, ideally on Wi-Fi, and it is stored encrypted on the device. If Pro+ ends, offline mode keeps working for 3 days, then the download is removed from your phone. Without Pro+, the app and the website need an internet connection.
What works without internet?
Drug monographs, trade-name search, drug and food interactions, dosing reference, IV preparation, pregnancy and lactation safety, supplements, guidelines and drug of choice, counselling cards, disease information, and medical pearls and infographics. MediMate, the prescription reader, AI search, lab analysis, SmartDDx, syncing and payments need a connection. Exam modules you bought also work offline.
Is there exam preparation?
Yes. Exam Prep has practice questions with explanations and timed mocks for NAPLEX, the UK assessment and the PTA exam, on the website and in the app, with 5 free questions in every module. Modules are one-time purchases, and the yearly Pro+ plan includes them.
Can I use MediHelp on more than one device?
Your account works in the iPhone or Android app and on the website, and a plan bought in one place also works in the other. A paid plan is used on one phone at a time; when you sign in on a new phone, the app asks you to switch it to that phone.
How do I cancel?
Plans bought on the website are one-time payments that never renew, so there is nothing to cancel. App Store and Google Play subscriptions are cancelled in your store account settings.
Where does the drug information come from?
MediHelp content is written and reviewed by our team from official product information (for example FDA labels via DailyMed and EMA product information) and published clinical guidelines. Each monograph, guideline and calculation shows its own sources and the date they were checked. Third-party names are used only to identify sources and do not imply endorsement.
Is MediHelp a medical device?
MediHelp is not placed on the market as a medical device and does not carry a CE mark as a medical device. Its intended purpose is general drug reference and educational information for healthcare professionals and students: official product information, published guidance, and reference calculations shown with their formula and source so you can verify them. It is not intended to diagnose, prevent, monitor, treat or alleviate disease in an individual patient, and it does not give patient-specific treatment directives.
Which languages is MediHelp available in?
The app and the website are available in 21 languages, including English, Arabic, French, Spanish, German, Hindi, Urdu and Chinese.